Last updated: July 2026
Fireflies.ai joins your calls, transcribes them automatically, and turns them into searchable notes with action items — the kind of tool that quietly saves hours once you stop manually typing meeting notes. Its pricing is genuinely competitive at the entry tier, but the AI-credit system underneath is worth understanding before you rely on it daily.
Fireflies joins Zoom, Google Meet, or Microsoft Teams calls as a bot, records and transcribes the conversation, then generates AI summaries and action items you can search across your entire meeting history. It also syncs meeting data directly into CRMs like Salesforce and HubSpot on higher tiers.
Free: $0 — 800 minutes of total storage, transcription in 69+ languages, basic AI summaries.
Pro: $10/user/month billed annually ($18 monthly) — unlimited transcription, 8,000 minutes of storage per seat, downloadable transcripts and recordings.
Business: $19/user/month billed annually ($29 monthly) — unlimited storage, video recording, CRM sync (Salesforce/HubSpot), conversation intelligence analytics.
Enterprise: $39/user/month billed annually — custom procurement, advanced security and admin controls.
The detail most comparisons skip: AI features (summaries, the AskFred assistant, highlights) run on a separate credit pool — 20 credits on Free and Pro, 30 on Business — that's shared, not unlimited, even on paid tiers. Heavy AI users may need to buy additional credit packs on top of the subscription.
Automatic recording and transcription across Zoom/Meet/Teams, AI-generated summaries and action items, a searchable transcript library across your entire meeting history, and — on Business — direct CRM sync that pushes meeting data into Salesforce or HubSpot automatically.
Pros: Pro at $10/user/month (annual) is among the best-value meeting transcription tools available, support for 69+ languages makes it genuinely useful for international teams, unlimited transcription on Pro removes the biggest free-tier limitation.
Cons: The AI-credit system is a separate limiter from your storage plan and can run out even on paid tiers, video recording requires Business tier minimum — Pro users are audio-only, and CRM integrations (a major selling point) are locked behind Business as well.
Teams who want automatic meeting notes without manual note-taking get immediate value even on the $10/month Pro tier. Sales teams specifically needing CRM-synced meeting data should budget for Business ($19/month) from day one.
Otter.ai is generally cheaper at entry-level tiers with better real-time collaborative note editing, while Fireflies wins on CRM integrations and language breadth. Fathom offers a more generous free tier for teams that just want clean transcripts without the AI-credit complexity.
Fireflies.ai is a strong, affordable pick for automatic meeting transcription — just budget for Business if CRM sync or video recording are part of why you're buying it, since Pro doesn't include either.
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